FREE EXPRESS SHIPPING OVER $300 5% OFF FOR ORDERS ABOVE $450
Due to the pandemic we ship only with DHL Express and AUS Post Express (nationwide) to minimise the risk of possible delivery delays. As of today all orders have been successfully delivered in time!
ORDERS ARE PROCESSED DAILY
You will receive a tracking number by email as soon the order departs one of our warehouse and or stores. Automatic tracking notifications will keep you updated on the progress of your parcel as it travels to your destination. On the day of the delivery you will receive a notification with the exact time the parcel will be delivered.
WE DO SHIP FROM EUROPE, USA, AND AUSTRALIA
Orders depart stores Monday – Friday at 12:00pm.
Orders received after 12:00pm will be despatched the following day.
SHIPPING COSTS:
FREE Express shipping for orders above EUR190, GBP170, USD232, AUD300.
DISCOUNTED Express shipping rates apply for all other orders.
UK
FREE DHL EXPRESS SHIPPING (3 - 4 days delivery) for orders above GBP170
For order less than GBP170 discounted rates will be calculated at the checkout.
*Order will be dispatched from our warehouse in Germany or from our shop depending on stock availability
EUROPEAN UNION and rest of EUROPE
FREE DHL EXPRESS SHIPPING (3 - 4 days delivery) for orders above Euro190
For order less than Euro190 discounted rates will be calculated at the checkout.
*Order will be dispatched from our warehouse in Germany or from our shop depending on stock availability
USA & CANADA
FREE DHL EXPRESS SHIPPING (3 - 4 days delivery) for orders above USD232
For order less than USD232 discounted rates will be calculated at the checkout.
*Order will be dispatched from our warehouse in the USA or from our shop depending on stock availability
AUSTRALIA & NEW ZEALAND
FREE AUSTRALIA POST EXPRESS SHIPPING (1- 2 days delivery) for orders above AUD300
For order less than AUD300 discounted rates will be calculated at the checkout.
*Order will be dispatched from our Australian shop in Palm Cove, QLD
REST OF THE WORLD
FREE DHL EXPRESS SHIPPING (2 - 6 days delivery) for orders above USD232
For order less than USD232 discounted rates will be calculated at the checkout.
*Order will be dispatched from our warehouse in the USA or from our shop depending on stock availability
* wherever you are located in the world we aim to ship your order from our nearest warehouse so you can get it quicker, cheaper, and taxes free!
ORDER RETURNS - You can return items that you are not happy with within 14 days after delivery. For instructions on returns please contact us at info@ebikespartsandaccessories.com
CUSTOM TAXES AND DUTIES – Ebikes Parts and Accessories operates on a Delivered Duty Unpaid basis*. However, Ebikes Parts and Accessories stock products in Europe, United States, and in Australia in order to reduce delivery times and the cost associated with import taxes. For more information about our shipping locations please do not hesitate to contact us at info@ebikespartsandaccessories.com.
* Any outstanding import duties, clearance fees, brokerage fees, or any other additional charges that may incur, have to be paid by the customer upon delivery of the order. For more information in regard to duties & costs contact your local customs authority agency.
FOR RETURNS: The customer must take full liability for any parcels returned to Ebikes Parts and Accessories due to unpaid customs charges or ignored/unseen emails from your customs agency or chosen carrier (sometime emails ends in the spam folder). Any postal charges, returned shipment costs, customs charges, and handling fees will be deducted from any refund or exchange request.